Article 1 – Subject Matter
The Fitness Factory loyalty program (Fitness Points)is operated by DOCIB GENERAL TRADING LLC, a limited liability company incorporated and existing under the federal laws of the United Arab Emirates, and the local laws and regulations of the Emirate of Dubai, registered under trade license no. 758148, having its address at Dubai, United Arab Emirates. The Fitness points is available in participating on the www.thefitnessfactory.com in the United Arab Emirates. These terms and conditions relate to the membership, earning, redeeming and rules of The Fitness Factoryloyalty program.
Article 2 – Terms and conditions acceptance
The use of the Fitnesspoints signifies the unconditional acceptance of the following terms and conditions that the subscriber acknowledges having read and accepted at the time of The Fitness Factory ’s registration.
Article 3 – Membership
The Fitness points is free of charge for life and is immediately available upon request in www.thefitnessfactory.com for any person who is 18+ years of age. It is strictly one loyalty account per name with normal account (Both account number will be same). The Fitness points will be added in your normal account.
To join The Fitness Factory, the subscriber must be registered in the loyalty website www.thefitnessfactory.com or in store by completing the information of the Fitness Factory registration form. The registration is validated within 24 hours.
Article 4 – Earning
The Fitness points allows its customers to earn points: 0.1 point for every 1 Dirham spent and when making qualifying purchases at www.thefitnessfactory.com.
In order to collect points, Fitness Points must be used during checkout before payment or if the customer is using www.thefitnessfactory.com, the TFF normal account number must be entered once for all.
Article 5 – Redeeming
On the condition that the loyalty account is registered, when the customer accumulates 100Fitness points, he will automatically receive a 100 Dirham in your account at the checkout in store. This 100 Dirham can be used against the customer’s next purchase in www.thefitnessfactory.com for an amount greater or equal to 100 Dirham within the expiry date specified in the account.
In the case of technical problems receiving of the 100 Dirham in your account, thecustomer could also ask the customer service to provide it.
This 100 Dirham is non-refundable and cannot be exchanged for cash and no change will be given. Each 100 Dirham value is linked to the loyalty account which has received it and can’t be used by another loyalty account.
Article 6 – Loyalty account information
• at the customer service desk or by calling the customer call center.
• On each receipt: information on previous and new points balance, points earned, 100 Dirhams value redeemed and awaiting collection will be available.
• On his personal loyalty space at www.thefitnessfactory.com: information on previous and new points balance, points earned, 100 Dirhams value redeemed and awaiting collection, personal details given at the time of registration.
The customer can modify his personal details anytime via the following: - At the customer service desk or by calling the customer call center - On his personal space at www.thefitnessfactory .com
Article 7 – Claim and item refund
In case of a customer contesting missing points, 100 Dirham, points balance, the customer has seven days to formulate his claim to the customer call center.
In case of an item being refunded, the points earned thanks to this item will be deducted from the loyalty account. If the loyalty account does not have sufficient number of points to deduct from the account, the missing points number multiplied by the point value in Dirham (0.1 Dirham) will be deducted from the item refund.
8. Your Information
Article 9 – Removal
has breached these terms and conditions;
• has behaved fraudulently;
• has supplied false or misleading information to DOCIB GENERAL TRADING LLC; or In this case the customer will lose all the acquired benefits and any right of use.
If the Fitness points is not used during a continuous period of 12 months, DOCIB GENERAL TRADING LLC.will remove the fitness points and the customer will lose all the acquired benefits and will not be able to use his The Fitness Factoryloyalty points anymore.
If a customer wishes to close his The Fitness Factoryloyalty account, he could have written notification stipulating his demand, his name, last name, loyalty account number and signature to customer.
Article 10 – Responsibility
DOCIB GENERAL TRADING LLC. is exempted from any responsibility for any direct or indirect consequences linked to any malfunction; nevertheless, it will do the best to keep the customers acquired benefits.
DOCIB GENERAL TRADING LLC. is exempted from any responsibility for any direct or indirect consequences linked to any fraudulent use or non-accordance use with these terms and conditions.
Article 11 – Terms and conditions modification or cancellation
DOCIB GENERAL TRADING LLC. reserves the right to modify or cancel some or all of these terms and conditions.
Article 12- General
These terms and any disputes or claims arising out of, or in connection with, its subject matter or formation (including non-contractual disputes or claims) are governed by and construed in accordance with the law of the United Arab Emirates.